Warranty and Returns
JDM PC Sales Australia specialises in ‘pre-owned’ computer hardware and custom-built Gaming PC’s. Whilst we only stock quality items that have been thoroughly tested prior to sale, we understand that sometimes a product may not work as expected due to a fault or failure. The good news is we are here to support you when a return is required.
Products we sell in ‘new’ condition
A product which is brand-new, unused, undamaged and in its original packaging (where packaging is applicable) and is covered under ‘Manufacturer’s Warranty’ (typically 12 months warranty). These items are typically our range of accessories, cables and peripherals.
Products we sell in ‘used’ condition
A product which has previously been used and / or refurbished either by manufacturer or seller (inspected, cleaned, tested and confirmed as good working condition). Used products are typically sold without original packaging, manuals or accessories (unless otherwise stated in description on a product page) and are not covered under Manufacturer’s Warranty. These items are most of our product range including CPU’s, RAM, Motherboards, Graphics Cards, HDD’s, Power Supplies and Cases.
To provide our customers with “peace of mind” we offer our own, ‘Limited Warranty’ on all ‘used’ products sold at JDM PC Sales Australia.
Manufacturer’s Warranty for ‘new’ products
All products listed as ‘new’ condition on our website come with a ‘Statutory Manufacturer’s Warranty’ which covers manufacturing faults with the product on terms set by the manufacturer. You will be entitled to a repair, replacement or refund of your product if a manufacturing fault happens during the term of the Manufacturer’s Warranty period.
‘JDM PC Sales Australia ‘Limited Warranty’ for ‘used’ products
All products listed as ‘used’ condition on our website come with a Return to Base (RTB) ‘Limited Warranty’ supplied by JDM PC Sales Australia, providing a ‘Coverage Period’ of 30 days from original date of purchase. This Limited Warranty covers any products sold in ‘used’ condition that are found to have defects within the ‘coverage period’ provided.
Products that explicitly state a ‘Minor Fault’ in the product description, will not have that explicit fault covered under our Limited Warranty.
Our ‘Limited Warranty’ Does Not Cover the Following:
- Damage or Faults incurred from ‘Mishandling’ of hardware
- Damage or Faults incurred from ‘Incorrect Use’ of hardware
- Damage or Faults incurred from ‘Physical Damage’ to hardware
- Damage or Faults incurred from ‘Liquid Damage’ to hardware
- Damage or Faults incurred from ‘Overclocking’ hardware
- Damage or Faults incurred from ‘Crypto Mining’ on hardware
To commence our Returns Merchandise Authorisation (RMA) process, please contact us via email firstname.lastname@example.org or Facebook Messenger www.messenger.com/t/jdmpcsales and provide us with the following information:
- Invoice #
- Full Name
- Email Address
- Description of Return
If 30 days have passed since the original date of purchase (for an item in ‘used’ condition) then unfortunately we cannot accept your return or provide a refund or replacement.
Returns will only be accepted when:
- The product sent is incorrect
- The product arrived damaged
- The product has developed a fault
Returns will not be supported when:
- Proof of purchase is not provided
- Damage is caused due to product mishandling
- Damage is caused due to incorrectly using product
- Same or alternative product found elsewhere or change of mind