Warranty and Returns
JDM PC Sales Australia specialises in ‘pre-owned’ computer hardware and custom-built Gaming PC’s. Whilst we only stock quality items, we understand that sometimes a product may not work as expected due to a fault or failure. The good news is we’re here to support you when a return and refund is required.
Products we sell in ‘new’ condition
A product which is brand-new, unused, undamaged and in its original packaging (where applicable) and is covered under ‘Manufacturer’s Warranty’ (typically 12 months warranty). These items are typically the accessories, cables and peripherals we sell.
Products we sell in ‘used’ condition
A product which is pre-owned and has been cleaned and tested by JDM PC Sales Australia to confirm that it’s in good physical and working condition. Used products are typically sold without original packaging, manuals or accessories (unless otherwise stated) and are not covered under Manufacturer’s Warranty. These items are typically the CPU’s, Motherboards, RAM, Graphics Cards, SSD’s, HDD’s, Power Supplies, Cases and Monitors we stock, in addition to our custom-built Gaming and pre-built Office PC’s.
To provide our customers with “peace of mind” we offer our own, ‘Limited Warranty’ on all ‘used’ products sold at JDM PC Sales Australia.
Manufacturer’s Warranty for ‘new’ products
All products listed as ‘new’ condition on our website come with a ‘Statutory Manufacturer’s Warranty’ which covers manufacturing faults with the product on terms set by the manufacturer. You will be entitled to a replacement or refund of your product if a manufacturing fault happens during the term of the Manufacturer’s Warranty period.
‘JDM PC Sales Australia ‘Limited Warranty’ for ‘used’ products
All products listed as ‘used’ condition on our website come with a Return to Base (RTB) ‘Limited Warranty’ supplied by JDM PC Sales Australia, providing a ‘Coverage Period’ of 30 days from original date of purchase. This Limited Warranty covers any products sold in ‘used’ condition that are found to have defects within the ‘coverage period’ provided.
Products that explicitly state a ‘Minor Fault’ in the product description, will not have that explicit fault covered under our Limited Warranty.
Our ‘Limited Warranty’ Does Not Cover Damage or Faults incurred from the Following:
- Mishandling or incorrect use of hardware (eg: bent CPU or Motherboard pins)
- Physical, electrical or liquid damage to hardware (eg: incorrectly installed, static electricity)
- Overlocking or crypto mining of hardware (eg: undervolting, max fan profile)
To commence our Returns Merchandise Authorisation (RMA) process, please contact us via email firstname.lastname@example.org or Facebook Messenger www.messenger.com/t/jdmpcsales and provide us with the following information:
- Original Invoice #
- Original Invoice Date
- Full Name
- Email Address
- Description of Product Fault
If 30 days have passed since the original date of purchase (for an item in ‘used’ condition) then unfortunately we cannot accept your return or provide a refund or replacement.