Where are you located?
Clovelly Park SA 5042 which is approx. 15 minutes south of Adelaide CBD.
Why is your full address not listed online?
As we are a small business (operating from a residential premises) it’s important we are available when a customer arrives to pick up their order. That’s why we only accept purchases through our online store and all order pickups are by appointment only. Not only is this a safer and more efficient process, it provides us with the time necessary to prepare your order.
Do you have a phone number I can call?
As an online-only retailer we communicate with our customers via email email@example.com and the new ‘chat with us’ feature on our website.
Do you have a Retail Store?
To keep our overheads low (and provide better value) we advertise our products via marketplaces and sell our products online via www.jdmpcsales.com.au. As we don’t have a retail store, we cannot offer customers the option to view items ‘in person’ prior to purchase. If you would like further information about our products or services, you’re welcome to contact us.
Can I pay with cash for my online order?
No, we have been operating as a cashless business since COVID-19. Our online store accepts the following electronic payment options – PayPal, Google Pay, Apple Pay, Shop Pay, Mastercard and VISA.
Why do I need to register a customer account?
This allows us to contact you for any follow-up questions related to your order and enables quicker transactions in the future. Most importantly this enables shipping tracking and the ability to view your order history and also print past invoices.
Do you offer AfterPay or ZipPay?
As our business specialises in pre-owned products, we do not meet the eligibility criteria for these two “Buy Now, Pay Later” (BNPL) services.
Do you offer PayPal Pay in 4?
Yes, this BNPL service launched in Australia in 2021 and provides customers with a simple, safe and affordable way to purchase items today and pay for them over multiple instalments. For more information visit www.paypal.com/au/webapps/mpp/paypal-payin4
Do you offer Shop Pay Installments?
Whilst this BNPL service from Shopify launched in 2021 within the United States, it has not yet been released in Australia. Once Shopify offers this payment option locally, we will make this available to our customers.
Are your products new or used?
Most of the products we sell are ‘pre-owned’ as that is our speciality. All computer related items on our website have a ‘product condition’ drop-down box that will show whether they are ‘new’ or ‘used’. All of our pre-owned computers and parts have been cleaned and tested (prior to advertisement) to ensure they are in good physical and working condition.
Do your pre-owned Computers and Parts come with a Guarantee?
Yes, we offer our own 30 Days Warranty. For more information visit www.jdmpcsales.com.au/pages/warranty
Do your Computers also include a Monitor / Peripherals / WiFi?
No, unless these items have been clearly written in the ad, they are not included. We do however sell these items separately (when available in stock).
Can I pick up an order in person?
Yes, we offer *FREE PICKUP* for our customers based in South Australia ($49 minimum order value).
When can I pick up my order?
After we have seen your order come through (during business hours), we will text you to arrange a day and time for pickup. All order pickups are by appointment only.
Do you offer contactless pickup?
Yes, we have been offering ‘contactless pickup’ since COVID-19. If you prefer this pickup method, please leave us a *note* during the checkout stage of your online order.
Do you offer National Shipping?
Yes, we offer *$15 FLAT-RATE SHIPPING* Australia wide ($49 minimum order value).
Do you offer Express Shipping?
No, as we don’t ship parcels via Australia Post. Instead, we use a courier delivery service called Sendle. We have found Sendle to be more reliable, offer better delivery timeframes and provide more accurate parcel tracking for our customers.
Why am I receiving an error when trying to purchase an item on your store?
If you received the error “This order can’t be shipped to your location” under the Shipping Method section during Checkout – this means that your total cart value is below $49. Due to the increasing ‘cost of doing business’ we have enabled a $49 minimum order value for both Local Pickup and Flat-Rate Shipping to prevent low value orders from being made.
Do you also sell non-computer related products?
Yes, we have recently established a micro business called ‘JDM Collectables’ that specialises in Japanese Domestic Market car accessories, books, dealer brochures, factory manuals, magazines, memorabilia and more!
Why are these products for sale on the same store as JDM PC Sales?
Aside from keeping in theme with our ‘JDM’ branding, the primary reason is to keep our overheads low and for the sake of ‘business simplicity’. All of our car related products have their own categories on our website which are separate from computer related items and easy to identify.